SMS messages
Text your tenants in bulk, send automatic receipts and reminders, and buy more SMS when you need them.
FaidaGrow can text your tenants in two ways: one message you write and send to many people, and automatic messages you switch on once. Each has its own monthly limit by plan. See Plans and limits.
Bulk SMS
Owners on a paid plan can open Bulk SMS, write a message, and send it to all their tenants or to the tenants of one property.
- Only tenants with an active lease receive it, and each phone number gets it once.
- It starts with your business name, so tenants know who it is from.
- It ends with a short link the tenant can open to stop bulk SMS. The link counts toward the message length.
- Before sending, you see how many tenants it reaches and how many SMS it uses.
When a tenant wants to stop
A tenant can stop bulk SMS in three ways: the link at the end of each message, the Bulk SMS card in their portal profile, or by asking you. If they ask you, open the customer and choose Stop Bulk SMS.
Tenants who stopped are skipped when you send, and the page tells you how many. If a tenant stopped the messages themselves, only they can turn them back on. You can only undo a stop that your business made.
Stopping bulk SMS does not stop receipts or overdue reminders, because those are about the tenant's own lease.
Automatic receipts and reminders
Turn these on in Business Settings. Both are off until you opt in.
- Receipts go out when a payment is confirmed. If you reject a payment a tenant reported, they get a text saying why.
- Overdue reminders go out once the grace period has passed, at most once a week for each lease.
How messages are counted
A standard SMS holds 160 characters. A longer message uses more than one SMS for each tenant. One special character, such as a curly quote or an emoji, lowers the limit to 70 characters for the whole message, so check the count before you send. An SMS that fails to send is given back to you.
When you run out
Unused monthly messages do not carry over. On a paid plan you can buy more on the Bulk SMS page. Purchased SMS are used after your monthly allowance and do not expire.
Automatic messages use purchased SMS once their own limit is reached. With none left they pause until next month, and you get one email to say so. Your payments and balances are not affected.
Messages that are not counted
Temporary passwords and the codes that confirm a phone number are account messages, so they never use your limits.
Did it arrive?
Sent means the SMS provider accepted the message. FaidaGrow then asks the provider whether each message reached the phone, and the Sent Messages list shows how many were Delivered and how many were Not Reached. Results can take a few hours. A phone that stays switched off may never report, so some messages stay as sent.
Choose the Not Reached number to see who did not get the message and why, so you can tell them another way.