Tenant portal
Let tenants see their own lease, payments and documents online.
The tenant portal is a separate area where your customers can follow their own lease, report payments and ask for repairs without calling you.
Enable access
Open a customer's page and turn on Portal access. We send them a temporary password, by email if they have an address and by SMS if not. The password is also shown to you once, on the customer's page, so you can give it to the tenant yourself if the message doesn't arrive. They sign in with their phone number and choose their own password the first time. A temporary password stops working after 7 days, and you can send a new one from the same page. Access is off until you enable it, and you can turn it off at any time.
If the tenant already uses FaidaGrow with another landlord, your lease is simply added to their existing login and they get a text to say so. Their password stays the same. If you send them a new one later, it goes only to them and isn't shown to you, because the login is shared with their other landlords.
Activating their login
Tenants don't sign up on their own: turning on portal access creates their login. If the temporary password is lost or has expired, the tenant can choose Activate your tenant login on the login or register page. They enter the phone number or email you have for them, and we send a code so they can choose their password. Activating by email only works until they have chosen a password; after that it's by phone.
Signing in
There is one login page for everyone. Tenants use the Phone Number tab, or the Email tab with the email on their login. They can add or change that email under Login Email on their portal Profile. Forgot your password? on the Phone Number tab texts them a code to choose a new one.
Tenants with more than one landlord
One person can rent from several businesses on FaidaGrow with a single login. After signing in, Renting from at the top of the portal switches between landlords. Each landlord's page shows only that landlord's leases, payments and documents.
What tenants can see
- Their leases with the rate, dates and balance.
- Their payment history, and an account statement for each lease that they can download as a PDF.
- Documents you share, and the condition records and photos from inspections.
- The maintenance requests for their unit.
What tenants can do
- Report a payment. On a lease page, a tenant can report a mobile money or bank payment with a transaction reference, a screenshot or both. It does not count toward the balance until you confirm it. See Payments.
- Ask for a repair. A tenant can send a maintenance request for their unit, with a photo.
- Change their password from their profile.
- Start their own business. A tenant with a house, vehicle or equipment to rent out can choose Rent out your own assets to open their own FaidaGrow business, keeping one login for both. They confirm it's them with a code, sent either by text to their phone or by email to the address their business will use.
Contact details are read-only for tenants, so they ask you to change those.
See it as your tenant
To check what a tenant sees, choose View as Tenant on their customer page. You see only your own lease with them, never their leases with other landlords. Nothing can be changed while viewing. See Team and roles.
Privacy
A tenant only ever sees their own leases. Your other customers, your financials and your internal notes are never visible to them. If they rent from other businesses too, you never see those leases, and they never see one landlord's details while viewing another's.