Team and roles
Add staff, give them only the access they need, and limit them to certain assets.
Every business has one owner and any number of staff (the number allowed depends on your plan).
The owner
The owner manages business settings, the team, roles and billing, and always has full access.
Staff and roles
Add a staff member from the Team page and we email them a temporary password. They choose their own the first time they log in. It stops working after 7 days, and you can resend it from the team list. Give them a role: a named set of permissions such as viewing reports, logging payments or creating leases. Create as many roles as you need so a receptionist, a leasing agent and an accountant each see what they should.
Limit staff to assigned assets
For a staff member limited to assigned assets, the whole app narrows to those assets: their leases, customers' payments, documents, reports and scores. This is useful when one person manages one building.
Signing in and forgotten passwords
Everyone signs in on the same login page, with their email on the Email tab or their mobile number on the Phone Number tab, using the same password. If you forget it, Forgot your password? on the Email tab sends a reset link, and on the Phone Number tab it texts a code to your mobile number.
Two-factor sign-in
Anyone on the team can turn on two-factor sign-in from their Profile. After their password (or Google sign-in), they also enter a 6-digit code from an authenticator app on their phone, such as Google Authenticator. A stolen password alone is then not enough to get in. We recommend it for every owner.
When it is turned on you get eight recovery codes. Save them somewhere safe: each one lets you sign in once if you lose your phone, and you can make new ones from your profile.
If a staff member loses their phone and their recovery codes, choose Reset Two-Factor next to their name on the Team page. If you are the owner and you are locked out, contact us. We confirm it is really you before turning it off. You get an email whenever two-factor is turned off or a recovery code is used, so you would know if it was not you.
See what someone else sees
To check what a staff member or tenant sees, choose View as on the Team page, or View as Tenant on a customer with portal access. A banner stays at the top of every page and Exit brings you back. Nothing can be changed while viewing, and each visit is recorded. Staff who have not confirmed their email yet cannot be viewed.
If you also rent
If you or a staff member also rent from a business that uses FaidaGrow, link the two on your Profile under My Rentals: enter your mobile number and the code we text to it. From then on, your business login opens both sides. Use My Rentals and My Business at the top to switch, without signing in again. On the login page you can sign in with your email or, on the Phone Number tab, with your mobile number, using your business password either way. You land on your business; My Rentals is one click away.
Unlink separates them again; your tenant login then gets its own temporary password.
Activity log
The owner can open Activity Log (under System) to see who added, changed or deleted what: assets, customers, leases, expenses and maintenance with the old and new values, plus payments, reversals, team changes, sign-in security and bulk SMS. Filter by person, type, words or dates, and export to Excel. Tenants' own actions, such as reporting a payment, are shown too.
Links to other records show by name, such as the asset a lease moved to or an expense's category; a record deleted since shows as "Removed". Entries cannot be edited or deleted. Private details such as ID numbers are shown only as "changed". Anything FaidaGrow support does is listed as FaidaGrow support.
Read-only access for support
When our team helps you, they can view your business the same way, as you, a staff member or a tenant. It is read-only and clearly marked, so nothing is changed on your behalf.